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MOUNTAIN MAMA'S
GRATEFUL SAUCES
PRIVACY POLICY
Effective as of February 4, 2023
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Mountain Mama's Grateful Sauces (hereinafter referred to as Mountain Mama's) cares deeply about the privacy of its visitors and users. To that end, this Privacy Policy describes how we collect, use, and share your Personal Information, as well as an explanation of the data rights you may have with that Personal Information. This Privacy Policy applies to all Mountain Mama's users, including unregistered visitors, registered users, and customers (collectively, “Users”, “you”, or “your”), and to all Mountain Mama's products and / or services. This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.
Prior to obtaining our products and / or using our services, please read this policy and make sure you fully understand our practices in relation to your Personal Information. If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave and discontinue all use of any of our products and / or services. If you have any questions or concerns regarding this policy, please contact us at Privacy@Mountainmamasgratefulsauces.com.
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What personal information do we collect?
The Personal Information comes from you when you visit or use our services, Personal Information we collect automatically, and Personal Information we collect from other sources.
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To provide you with products and / or services, we must collect Personal Information. We collect Personal Information you provide us, from your purchase of our products or use of the services we offer, and from other sources. Here are the types of Personal Information we may collect about you:
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Information you provide us. When you register as a user on our website, purchase our products and or use any of our services; and/or when you contact us directly by any communication channel (e.g., telephone, email), you may provide us Personal Information, such as name, email address, phone number, payment information, and / or information you include in your communications with us.
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Information we collect when you use the Services. When you visit, download, and/or use any of our Services, we may collect aggregated usage Personal Information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps and scrolls, non-identifying Personal Information regarding the Visitor’s or User’s device, Internet service provider, referring/exit pages, date/time stamps, etc.
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Information we collect from other sources. We may receive Personal Information about you from third-party sources, such as i) security providers, fraud detection and prevention providers for example to help us screen out users associated with fraud, ii) social media platforms, when you log-in or sign-up using your social media account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information) and in some cases, we may collect Personal Information from lead enhancement companies which help us to improve our service offering; iii) advertising and marketing partners in order to monitor, manage and measure our ad campaigns.
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Why do we collect such ‘Personal Information’?
We use the Personal Information we collect about you to provide our services and make them better and safer.​ We also collect and use Personal Information in order to contact Users and to comply with the laws applicable to us.
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We use your Personal Information for the following purposes:
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To provide and operate the Services;
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To further develop, customize, expand, and improve our products and services, based on Users’ common or personal preferences, experiences and difficulties;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Users with general or personalized service-related notices and promotional messages;
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To help us to update, expand and analyze our records to identify new customers;
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To facilitate, sponsor, and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners, and grant prizes and benefits;
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To analyze our performance and marketing activities;
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To create aggregated statistical data and other aggregated and/or inferred information, which we or our business partners may use to provide and improve our respective services;
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To provide you with professional assistance, only upon your request;
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To enhance our data security and fraud prevention capabilities; and,
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To comply with any applicable laws and regulations.
We use your Personal Information for the following purposes:
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Our use of your Personal Information is necessary to perform a contract or to take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support);
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Our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have; or
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Our use of your Personal Information is necessary to support legitimate interests and business purposes, provided it is conducted in a way that is proportionate and that respects your privacy rights.
Do we share your ‘Personal Information’?
​We may share the Personal Information of our Users with law enforcement officials, in connection with a change in corporate control, or upon your direction.
We may disclose or otherwise allow access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you.
We may share your Personal Information if we believe in good faith that this will help protect the rights, property or personal safety of Mountain Mama's, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.
In addition, should Mountain Mama's undergo any change in control, including by means of merger, acquisition or purchase of substantially all of its assets, your Personal Information may be shared with the parties involved in such event.
We may also share your Personal Information with third parties for other purposes upon your direction or with your explicit approval.
Where do we store your ‘Personal Information’?
We may store and process Personal Information in the USA, Europe, Israel, or other jurisdictions, whether by ourselves or with the help of our service providers.​
Users’ Personal Information may be stored in data centers located in the United States of America, Ireland, Japan and Israel. We may use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law.​
Our web hosting company is based in Israel, which is considered by the European Commission to be offering an adequate level of protection for the Personal Information of EU Member State residents. Service Providers that store or process your Personal Information on our behalf are contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
How do we use cookies and other third-party technologies?
We and certain third party services may use cookies and similar tracking technologies throughout our services. These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
We and our Third Party Service Providers use cookies and other similar technologies (“Cookies”) in order for us to provide our products and / or service and ensure that it performs properly, to analyze our performance and marketing activities, and to personalize your experience.
Why will we contact you?
We may send you promotional messages and content. You can easily opt-out of receiving promotional messages by contacting us or unsubscribing. ​We may also contact you with service and billing-related messages and content. You will not be able to opt-out of receiving such messages.
We may use your Personal Information to send you promotional content and messages by e-mail, text messages, notifications within our platform, marketing calls and similar forms of communication. ​If you do not wish to receive such promotional messages or calls, you may notify us at any time.
We may also contact you with important information regarding our products and / or services, or your use thereof. For example, we may send you a notice (through any of the means available to us) if a certain service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your User Website; or notify you of material changes in our Services. ​It is important that you are always able to receive such messages. For this reason, you are not be able to opt-out of receiving such product, service and billing messages unless you are no longer a customer (which can be done by deactivating your account).
What are your rights in relation to your ‘Personal Information’?
You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail. You may also correct and/or update your Personal Information through your account or website settings.
You can delete your Personal Information by deleting your entire account. We will respond to your requests within a reasonable timeframe.
Mountain Mama's agrees that it is imperative that you have control over your Personal Information. Pursuant to privacy regulations worldwide, we are taking steps to enable you to request access to, receive a copy of, update, amend, delete, or limit the use of your Personal Information.
Before fulfilling your request, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g. if your request is unfounded or excessive).​
What about data retention?
We may keep your Personal Information for as long as your account is active, and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
We may retain your Personal Information (as well as your Users-of-Users’ Personal Information) for as long as your User Account is active, as indicated in this Privacy Policy, or as otherwise needed to provide you with our Services.
We may continue to retain your Personal Information after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
Is your information secure?
Mountain Mama's values the security of our customers' Personal Information and we do everything in our power to protect it.
As we can’t guarantee absolute protection – we encourage you to be careful, set a strong password for your account, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
Feel free to contact us!
If you have any questions about this Privacy Policy or wish to exercise any of your rights as described herein, please email us at Privacy@MountainMamasGratefulSauces.com.
You may also contact us by mail or telephone:
116 South Scales St.
Reidsville, NC 27320
336-338-7937
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